Why Your Agents May Be Putting Customer Data at Risk By Tim Critchley Despite the rise in automated, self-servicing technologies in contact centers, many customers … Read more
By Matt Lautz Most everyone would agree that when it comes to modern customer care, technology is integral to service delivery. But that doesn’t mean … Read more
Founded in 2004, OnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions, and processes for their contact centers, back offices, … Read more
By Simon Wieczner Having access to timely information empowers call center personnel to react quickly to customer needs no matter what they are. There’s nothing … Read more
By Ross Vance If you are like most contact center professionals, you have attended at least one networking event or industry conference where collecting, managing, … Read more
By Donna Fluss DMG is frequently asked if it’s better to purchase a suite of fully integrated applications or to invest in multiple best-of-breed solutions … Read more
By Donna Fluss It’s been a tough few years for businesses. Technology investments have been constrained since the financial crisis first hit in 2009, creating … Read more
By Athenee Mastrangelo Your clients are your number one priority, right? So how are you managing their information for them? Do you have all their … Read more
By Jim Iyoob There have been drastic changes in the business world due to technological advances. Technology has made it possible to increase collaboration internationally, … Read more