Software Articles

Telemessaging operations and many inbound teleservice companies are faced with the need of getting caller information to on-call personnel. This task is often referred to … Read more

Aside from common tasks such as taking messages, processing orders, and providing customer service, a familiar request of call centers is to schedule appointments and … Read more

By Peter Lyle DeHaan, PhD Whether you are an outsourcing call center processing calls for your clients, or an in-house operation taking messages for co-workers, … Read more

Over the years, the processing of phone calls has evolved from hand-written messages, to fill-in-the-blank computer templates, and most recently to software driven prompts or … Read more

By John Ratliff In today’s fast-paced business environment, successful companies know their customers and quickly respond to their needs. To react to these interactions with … Read more

For as long as telemessaging companies have been processing calls for doctors and other professionals, there have likely been requests to handle appointments. Although the … Read more

Every business owner and manager is concerned about the future. While people tend view their prospects in varying time horizons (albeit a day, a year, … Read more

In the March/April, issue of Connections Magazine we highlighted unified messaging systems. Essentially, unified messaging systems collect messages of various formats and origins, centrally storing … Read more