AnswerNet launched AnswerMyTexts, the first true business text answering service solution. AnswerMyTexts lets business owners handle texts on their business phone number or have those … Read more
Tips for Improving Processes or Adopting New Technology Submitted by SingleComm While process-improving technology is a must for contact centers that want to stay competitive … Read more
Question: Ben, What Is the Current Sentiment Around AI and Automation in Contact Centers? Answer: Today, contact centers have started to feel the concrete benefits … Read more
By Rod Brownridge The modern contact center has come a long way over the last few decades. The standard used to be dozens, hundreds, or … Read more
By Jim Iyoob In this booming high-tech era, technology is disrupting and optimizing different business processes. From just being a discussion on the coffee table … Read more
By Daniel Fallmann Today, many call centers have their general scripts and rules they follow when a customer calls. However, consumers have increased their expectations … Read more
How Telephone Answering Services Use Automation to Thrive By SingleComm In today’s workplace, hiring exceptional talent has become an impossible task for telephone answering service … Read more
Tap Internet Provided Services to Maximize Outcomes By Peter Lyle DeHaan, Ph.D. SaaS (Software as a Service) is a subscription service that provides software solutions … Read more
By Shawn Griswold Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be … Read more
By Donna Fluss We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) … Read more