What’s the Future of Virtual Reality Simulation in Call Center Training?
By Jim Iyoob In this booming high-tech era, technology is disrupting and optimizing different business processes. From just being a discussion on the coffee table … Read more
Technology Articles
Increase Personalization in Call Centers by Accessing Relevant Data
By Daniel Fallmann Today, many call centers have their general scripts and rules they follow when a customer calls. However, consumers have increased their expectations … Read more
Talent, Tech, and TAS
How Telephone Answering Services Use Automation to Thrive By SingleComm In today’s workplace, hiring exceptional talent has become an impossible task for telephone answering service … Read more
Embrace SaaS Flexibility
Tap Internet Provided Services to Maximize Outcomes By Peter Lyle DeHaan, Ph.D. SaaS (Software as a Service) is a subscription service that provides software solutions … Read more
The Truths of System Hardening
By Shawn Griswold Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be … Read more
Vision 2020
By Donna Fluss We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) … Read more
Three Ways AI and Machine Learning Is Improving Live Chat
By Dan Somers Many companies are implementing live chat because it offers a better experience for some queries and with some customers. It also offers … Read more
Is the Future Our Friend or Foe?
Be Ready for Artificial Intelligence to Revolutionize Your Call Center By Peter Lyle DeHaan, PhD One of the spaces I inhabit is the call center … Read more
Ignoring Lessons from the Past
By Sherry Gouel Looking back at previous generations, we’re certain to find things that make us wonder, “What were they thinking?” Of course, the world … Read more
PCI Scope Reduction Can Save Tens of Thousands of Dollars Per Year
By Art Coombs High-profile stories of compromised credit cards and data breaches and their sobering aftereffects have dominated the headlines in recent years. As such, … Read more