“One Number” Technology: An Alternative DID
By Steve Michaels A question was recently posed on one of the industry list serves about the alarming legislation introduced in Congress that would add … Read more
By Steve Michaels A question was recently posed on one of the industry list serves about the alarming legislation introduced in Congress that would add … Read more
By Ray Shaw There are several pieces of federal legislation that could greatly affect the teleservice industry and about which we should all be vigilant. … Read more
By Wayne Scaggs Oftentimes the solution to one problem is the introduction to another problem…and so it is with Voice over Internet Protocol (VoIP). VoIP … Read more
Everyone’s talking about VoIP (Voice over Internet Protocol), but do you really know what it is and how to use it? In a practical sense, … Read more
By Gary Barnett Why are more and more companies looking to forego their traditional Private Branch eXchange (PBX) systems and are now opening their eyes … Read more
By Wayne Scaggs Voice over Internet Protocol (VoIP) is a large, complex, and rapidly evolving technology. What makes this technology so attractive are the far … Read more
By Robert Winder Only a year or two ago, very few contact centers worldwide were operating with a complete Internet Protocol Telephony (IPT) infrastructure all … Read more
By John Pope A question comes to me almost weekly from call center and teleservice managers is, “Can I provide an enhanced service for my … Read more
By Marc Coluccio Enterprises of all sizes are quickly adopting IP telephony systems. Cost reduction, improved productivity, and better collaboration are some of the measurable … Read more
By Jeff Fried Voice over IP (VoIP) is here to stay. A recent Empirix survey indicated that 98 percent of enterprises surveyed have already deployed … Read more