Mind Your Business: The Asterisk Alternative
By Steve Michaels Q. I have older call center equipment and need to upgrade. I have heard about a new telephony platform/switch called Asterisk. What … Read more
By Steve Michaels Q. I have older call center equipment and need to upgrade. I have heard about a new telephony platform/switch called Asterisk. What … Read more
By David Tang More than 338 million people have signed on to use Skype’s VoIP (Voice over Internet Protocol) service to keep in touch with … Read more
By Allen David Niven SIP trunking allows telemessaging call centers to eliminate toll-free numbers that clients are forwarded to, while maintaining a national service area. … Read more
By Dave Wenhold What is known about the USF situation: The USF reform issue is not going away anytime soon. Congress and the FCC want … Read more
By Darlene Campbell The Universal Service Fund (USF) was created in 1997 to meet the goals of Universal Service as mandated by the Telecommunications Act … Read more
By Sandy Wallace VoIP is a stupid sounding word. It has no oomph, no thrust, no urgency. It’s the acronym for Voice over Internet Protocol, … Read more
By Wayne Scaggs What if the foreseeable few years down the road is a map for your business strategy? Look at what the communication world … Read more
By Steve Davis What if the migration from SS7 (Signaling System 7) in telecom networks didn’t happen overnight? What if new telecom applications still need … Read more
You have likely been hearing a great deal about VoIP (Voice over Internet Protocol), and you will be hearing much more about it – both … Read more
By Diana Holland Over the past few years, there has been a lot of hype about VoIP (Voice over Internet Protocol). Many teleservice call center … Read more