SA Hosted Unveils New Auto Dispatch Service
SA Hosted and Managed Solutions, a provider of virtual contact center services, announced that its Auto Dispatch module is ready for service. The new software is … Read more
SA Hosted and Managed Solutions, a provider of virtual contact center services, announced that its Auto Dispatch module is ready for service. The new software is … Read more
Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, announced that it is now SOC 2 Type 1 and HIPAA certified. The … Read more
Amtelco recently completed an expansion and remodel of their facility that had been under construction for the past year. The expansion allows for additional employee … Read more
Amtelco’s Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions. This helps customers enhance call processing … Read more
Contact Center Strengthens Services with Third-Party Verification AnswerNet announced the acquisition of TPV.com, a leading third-party verification service working with energy and telecom businesses throughout … Read more
Peter Lyle DeHaan Releases Sticky Customer Service Peter Lyle DeHaan released his newest book, Sticky Customer Service: Stop Churning Customers and Start Growing Your Business, … Read more
Amtelco was awarded a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a … Read more
Quality Contact Solutions (QCS) hired Align Assurance, a third-party independent audit firm to perform a SOC 2 audit. A SOC (System and Organization Controls) 2 … Read more
Amtelco announced it received U.S. patent 10,917,524 for “Auditing Communication Sessions.” The patentable element is Amtelco’s systems and methods for auditing communication sessions. This improved … Read more
The National Amtelco Equipment Owners (NAEO) announced that the 2021 NAEO Annual Conference will be held virtually rather than live in Atlanta, Georgia. The conference … Read more