The American Teleservices Association (ATA) completed its first auditor certification training. This training program provides an extensive three-day curriculum which includes an in-depth review of … Read more
At the Fall P.I.N. meeting in Manchester, Professional Teledata announced that the latest release of its PInnacle Telemessaging System has complete SMS text messaging integration. … Read more
The Federal Trade Commission (FTC) announced two amendments to the Telemarketing Sales Rule (TSR). The amendments will clearly bar telemarketing calls that deliver prerecorded messages, … Read more
The FTC (Federal Trade Commission) recently issued their annual report to Congress about the status of the DNC (Do Not Call) Registry. The full report … Read more
Representing ATA, Tim Searcy gave the keynote address at the 2008 ATSI Convention and Expo on June 19 in St. Louis Missouri. He opened the … Read more
This was a jam-packed conference and every session I attended was a huge success. Here are some of my opinions and observations about this great … Read more
The 2008 ATSI Convention and Expo culminated with the annual awards presentation. This year’s Call Center Award of Distinction winners are: 24-7 INTouch, Inc., Regina, … Read more
The Federal Trade Commission (FTC) announced today the largest telemarketing fraud sweep ever coordinated by the agency. Through “Operation Tele-PHONEY,” the FTC has filed federal … Read more
Spring is traditionally a time of growth and rejuvenation. The annual Spring Supervisor Coaching Clinics sponsored by CAM-X (Canadian Call Management Association) focus on training … Read more
“I am pleased to find ourselves reaching this milestone,” stated Alan Hartmann, Vice President of Professional Teledata. “It doesn’t seem like that long ago when … Read more