May 2023 Issue of Connections Magazine

The May 2023 Issue of Connections Magazine, covering call centers and the teleservice industry

Feature Content:

CM May 2023

How Conversational AI Can Power Up Your Contact Center, by The SingleComm Team
Conversational AI can help your call center and your business handle queries faster, free agent time, and raise customer satisfaction. . . . read more >>

From the Publisher: Avoid the Covid Excuse in Your Call Center by Peter Lyle DeHaan, PhD
Avoid using the covid excuse to justify poor customer service. Instead, accept responsibility for your center’s success and fix the problems. . . . read more >>

Vendor Profile on Amtelco
Learn the latest news and information from the team at Amtelco. . . . read more >>

How Remote Video Calls Can Transform the Customer Experience, by Rama Sreenivasan
The best remote video call technology integrates seamlessly into the call center’s current workflow software. . . . read more >>

AI in Answering Services, by Michael C. McMillan
With AI in answering services, companies can expect higher profits and better compensation for their employees. . . . read more >>

Data Driven, Multi-Channel Contact Centers Elevate the Customer Experience, by Renaud Charvet
Discover how data driven, multi-channel contact centers can elevate the customer experience and increase business effectiveness. . . . read more >>

Do Your Call Center Employees Believe They Receive Adequate Recognition? by Mike Hill
Discover how to know when you are meeting or even exceeding your employees’ desire to be recognized. . . . read more >>

Ten Years Ago: How to Handle a Challenging Customer on Live Chat by Jeff Mason
Live chat is a terrific way to provide customer service, but chat uses different skills than live voice communications. . . . read more >>

Twenty Years Ago: How to Manage More Creatively by Stephen Manallack
Creativity and management make an effective team. Here are some tips to help senior management become more creative. . . . read more >>

Industry News

Send us your call center articles and news for consideration in the next issue of Connections Magazine.

Classified Ads.

Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors

Startel contact center software
Amtelco Marketplace
Map Communications
Alliant: Professional Liability Insurance
Quality Contact Solutions
TBS: total billing solution; make it rain $
Ron Violante - Answering Service Broker
SingleComm: cloud-native omnichannel TAS solutions
nCall - Dedicated TAS Software, from nSolve

About Connections Magazine 

Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, sent at no cost to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

For more information, contact us.

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