Quality Contact Solutions (QCS) shared that they have been recognized among the Top 10 Healthcare BPO Companies 2022 by Healthcare Business Review. “We are excited … Read more
By Kathy Sisk To conclude our series of articles on outsourcing success, here are two optional topics we need to address. Consider an Independent Project … Read more
By Brad Snedeker As a business process outsourcer (BPO) or outsourcing contact center, your agents serve as the face of your clients’ businesses. Low performance … Read more
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
By Patricia Qvern As consumers, we want every call center that provides us with service to operate twenty-four hours a day, seven days a week. … Read more
By Melissa Hinrichs Capturing data during a telemarketing call seems straightforward, doesn’t it? The telemarketing agent simply types in what the customer says. However, when … Read more
Corey Kotlarz, former vice president of an award winning outsource call center service agency, opened Outsource Consultants, a call center outsourcing brokerage and consulting firm. … Read more
By Richard Hamilton The difference between a good program start-up and a poor program start-up is well-executed implementation. There are many variables to an implementation … Read more