Speech Technology Articles

By Cliff LaCoursiere Shifting demographics are changing the mix of spoken languages in the U.S. The 2000 U.S. Census Bureau survey found that 18 percent … Read more

By Jim Beuoy Have you ever calculated the costs of sending a sales rep out on a bad telemarketing lead? First, add up the marketing … Read more

Alston Tascom provides voicemail via its Evolution Communications and Data System with Integrated Voice Mail. Evolution’s voice processing and voicemail module includes features designed to … Read more

Alston Tascom, Inc. has partnered with a provider of accessible speech technologies to develop a suite of speech recognition software. “Talk-To-Me” is speaker-independent, accommodating natural … Read more

By James Hammerton Today, many call centers employ speech applications where the customer speaks to a computer rather than to an agent. The benefits of … Read more

By Dan Cropp My father never liked computers. When asked why, his answer was one heard often about technology: “It’s not user-friendly.” Dad wanted his … Read more

Once thought of as a call center luxury, voice loggers (call recording devices) were used exclusively to document agent conversations with callers. However, loggers are … Read more

By Tom Chamberlain Call centers know that the quality of customer interactions can be just as important as the quantity of customers – in fact, … Read more

By Patrick Botz Not so long ago, voice logging was generally perceived to be nothing more than a basic function implemented by contact centers to … Read more

By Israel Ronn The future is upon us, and there’s no time to waste. The call center sector, dynamic by definition, is changing again as … Read more