By Kevin Beale Artificial intelligence (AI) is revolutionizing how we interact with computers, obtain information, and perform our daily jobs. This applies to all industries. … Read more
Amtelco is a family-owned software company devoted to providing immediate and accurate communication solutions built on innovation and backed by tradition. Amtelco’s mission is to … Read more
Workforce analytics provider Insightful.io has launched a new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage. Doing quality … Read more
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, … Read more
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2025 honor by Wisconsin State Journal … Read more
Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wisconsin – February 18, 2025 —Today, Amtelco announced they will … Read more
Willow Grove, PA, March 18, 2024: In response to the February 22, 2024 ruling of the Maryland Supreme Court concerning the Maryland Telephone Solicitations Act … Read more
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
Willow Grove, PA, March 11, 2024: Splendtastic, an AnswerNet company focused on providing simple business and communications software, proudly announces the relaunch of its Learning … Read more
Willow Grove, PA, March 1, 2024: AnswerNet, a leading full-service provider of inbound, outbound, automated, and BPO contact center solutions, proudly announces the launch of … Read more