Call Center Leaders to Map Out Contact Center Strategies for 2011
The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort & Spa in Miami, provides an opportunity for … Read more
The International Contact Center Expo and Conference being held October 25-27, 2010 at the Doral Golf Resort & Spa in Miami, provides an opportunity for … Read more
TRG Customer Solutions, a business process outsourcing (BPO) provider of customer management solutions and technologies, announced that it secured a contract for the provision of … Read more
Influent, a provider of outsourced customer sales and service solutions, announced that all aspects of its merger with PCCW Teleservices have been completed, with PCCW … Read more
Convergys Corporation, a global leader in relationship management, and the largest private employer in the Philippines, announced it has added additional capacity to five of … Read more
Three companies that are clients of Taction — The Contact Center were recently awarded medals by Multichannel Merchant, the industry’s voice on catalog and Internet … Read more
Total Card, Inc. announced the addition of Connie Donohue as the vice president of business development for its newly formed division, Total Support Solutions. Connie … Read more
Call center outsourcing has proven to be a successful option for numerous companies, enabling them to improve the working conditions of their staff while enhancing … Read more
OnviSource announced OnviCenter products offering operations continuity capabilities for other products in the suite of OnviCenter workforce optimization and automation: Ensura and Informa, which reduce … Read more
The staff at MedCom Professional Services, Inc., with offices in Levittown, Allentown and New Holland, Pa., took their spring-cleaning to a new level. They swept … Read more
Abby Leibowitz, executive vice president of Call Experts in Charleston, SC was named to the 2010 class of “Forty Under 40” by the Charleston Regional … Read more