The 2009-2010 ATSI Board of Directors
ATSI held their annual election at the 2009 Convention. Donna West was re-elected to the board and is joined by Maryann Wetmore. As previously determined, … Read more
ATSI held their annual election at the 2009 Convention. Donna West was re-elected to the board and is joined by Maryann Wetmore. As previously determined, … Read more
DMG Consulting LLC published its inaugural Hosted/Managed Service IVR Market Report. This comprehensive report notes that the recession has sped up the pace of adoption … Read more
Pending formal action from the Federal Trade Commission (FTC), the American Teleservices Association (ATA) is speaking out against companies believed to be behind a national … Read more
Connections Communications Services located in San Francisco and owned by Gary Whalen has purchased A Better Answer located in Hesperia, CA, owned by Dee Cunningham. … Read more
Of potential interest to call centers, Michele Shuster, of Mac Murray, Petersen & Shuster LLP, alerted Connections Magazine that the Federal Trade Commission (FTC) announced … Read more
COPC Inc. (Customer Operations Performance Center Inc.) and SOCAP International (Society of Consumer Affairs Professionals) released results of their first multi-industry benchmarking study for customer … Read more
TAS Source announced that Kimberly Moore has joined the team to head up their business brokerage group. Kimberly is a certified merger an acquisition advisor … Read more
Gard McLean from Finger Lakes Business Services located in Auburn, New York, has acquired Answer Bay Area, Inc. owned and operated since 1992 by Pete … Read more
The American Teleservices Association (ATA) reported steady growth and solid event attendance despite the country’s difficult economic atmosphere. ATA continues to experience success in retaining … Read more
GN Netcom announced a voluntarily recall of Lithium-ion batteries, from ATL, that are used in GN9120 wireless headsets and sold from January 2005 through September … Read more