Setting the Stage for Successful Telemarketing – (Part 2 of 3)
By Kathy Sisk As I mentioned in the last issue, approximately 60 percent of communication is lost over the telephone. Therefore, when selling over the … Read more
By Kathy Sisk As I mentioned in the last issue, approximately 60 percent of communication is lost over the telephone. Therefore, when selling over the … Read more
By Frederic Dickey Contact centers are too often associated only with inbound contact. This is not only limiting to the companies using them because it … Read more
By Kathy Sisk Approximately 60 percent of communication is lost over the telephone due to lack of eye contact, gestures, and facial expressions because you … Read more
By Kathy Sisk In the following issues of Connections Magazine you will learn twelve steps to successful telemarketing. Before we dig into these steps, some … Read more
By Scott Rice A friend of mine recently built a new house. My wife and I always seem to be in the midst of some … Read more
By Randall McKee Let’s assume increased sales are the first priority for your company, compared to customer acquisition. Let’s agree that your call center agents … Read more
DMG Consulting LLC, a provider of contact center and real-time analytics market research and consulting services, released its 2010 Outbound Dialing Market Research Report. The … Read more
By Angela Morris If you’re like most call center managers, your daily routine is relatively consistent. Most likely, you haven’t recently taken the time to … Read more
The Canadian DNCL (Do Not Call List) launched on September 30, 2008. “Although the new Canadian legislation is very similar to the US Do Not … Read more
The FTC (Federal Trade Commission) recently issued their annual report to Congress about the status of the DNC (Do Not Call) Registry. The full report … Read more