Amtelco Introduces Intelligent Series 4.2
Amtelco introduces version 4.2 of its Intelligent Series suite of call center applications. Details of this latest software upgrade were announced at the annual meeting … Read more
Amtelco introduces version 4.2 of its Intelligent Series suite of call center applications. Details of this latest software upgrade were announced at the annual meeting … Read more
The 2015 TUNe (Telecommunications Users Network, Inc.) conference will take place April 19-22 at the Hotel Sirata Beach Resort and Conference Center, 5300 Gulf Boulevard, … Read more
Amtelco introduces MergeComm, which brings automated dispatching to the contact center. MergeComm dispatch scenarios can be triggered directly by agents and customers, as well as … Read more
Amtelco works with call center partners to help market miSecureMessages (MSM) to their clients. The MSM Certified Partners Program continues to grow and currently includes … Read more
Amtelco released IS Backup Operator business continuity tool, which configures each agent workstation to function on its own with a read-only copy of the Intelligent … Read more
Amtelco’s Intelligent Soft Agent Attendant Console received certification with Cisco’s UCCX 9.X. This certification will help Amtelco to grow the Soft Agent platform to more … Read more
Amtelco launched the Spectrum Dialer, a platform-independent product incorporating soft-switch technology, jointly developed by Amtelco and Telescan. Spectrum Dialer is a fully-featured SIP-based dialer that … Read more
The 2014 National Amtelco Equipment Owners Conference took place in Dallas, Texas, March 11-13. Over 200 NAEO members attended the conference to learn and share … Read more
Amtelco’s Intelligent Series 4.1 call center software is released from beta testing and available for general release. IS 4.1 includes hundreds of enhancements and changes … Read more
Amtelco works with call center partners to help market miSecureMessages (MSM) to their clients. The MSM certified partners program continues to grow and now includes … Read more