Telescan Introduces Live Video Monitoring
At this year’s ATSI Convention, Telescan introduced new live video monitoring. An addition to Telescan’s popular Spectrum Messenger, this innovation allows managers to monitor up … Read more
At this year’s ATSI Convention, Telescan introduced new live video monitoring. An addition to Telescan’s popular Spectrum Messenger, this innovation allows managers to monitor up … Read more
The Atlantic States Telephone Answering Association has secured the services of Jan Lee of PaceLine Communications for its fall conference October 14-16, 2009 at the … Read more
Amtelco’s New Contact-Based Architecture Makes Scripting and Dispatching Easy Amtelco’s Infinity Intelligent Series (IS) offers call scripting with Contact-Based Architecture (CBA), designed to meet the … Read more
At the recent ATSI convention in Pittsburgh, Amtelco demonstrated the Infinity Intelligent Series (IS) appointment scheduling module that offers call centers the ability to host … Read more
Amtelco has joined the world of social media with a new presence on Facebook and Twitter. These online forums provide regularly updated sources of articles, … Read more
Professional Teledata announced the availability of enhancements for PInnacle customers with eQueue switches and all PInnacle Freedom customers. ACD Monitor program, shows complete details for … Read more
The American Teleservices Association (ATA) announced speakers and presenters for its annual Convention & Expo at the Sheraton New Orleans, October 4-7, 2009. United States … Read more
Answer 1 Communications has become a leader in the teleservices industry under the guidance of company president Mary Jones. Jones and Answer 1 met 60 … Read more
ATA’s (the American Teleservices Association) Call Centers CARE activities commenced last year with a partnership with Habitat for Humanity of San Antonio. This year, attendees … Read more
CAM-X (the Canadian Call Management Association) recently launched a partnership with TwoGreySuites (formerly BottomlineHR). The partnership gives CAM-X members exclusive access to all the tools, … Read more