Amtelco

Amtelco announced the receipt of U.S. patent 7,593,962 for “A System and Method for Dynamically Creating Records.”  The new patent encompasses using a script to … Read more

Amtelco continues enhancing its call center Web interface. Web Interface to Intelligent Series (IS) Scheduling: Clients can now login to the Web and see their … Read more

Amtelco’s Infinity Software Version 5.51 includes several key scheduling enhancements, with the Infinity Intelligent Series (IS) Directory becoming more of a focal point for the … Read more

Amtelco’s Infinity Telephony Boards meet the standards of the RoHS Regulations.  These regulations implement EU Directive 2002/95 which bans the placing on the EU market … Read more

Amtelco’s New Contact-Based Architecture Makes Scripting and Dispatching Easy Amtelco’s Infinity Intelligent Series (IS) offers call scripting with Contact-Based Architecture (CBA), designed to meet the … Read more

At the recent ATSI convention in Pittsburgh, Amtelco demonstrated the Infinity Intelligent Series (IS) appointment scheduling module that offers call centers the ability to host … Read more

Amtelco has joined the world of social media with a new presence on Facebook and Twitter.  These online forums provide regularly updated sources of articles, … Read more

Amtelco introduced a new stand-alone system monitoring application called Dashboard, which helps supervisors and managers monitor activity and control call center business.  Dashboard graphically monitors … Read more

SMS text messaging is a critical dispatching method to send text messages to client’s cell phones.  Sending SMS text messages is now an integral component … Read more